Frequently Asked Questions (FAQ)
Pacific Duct — Your Single-Source Duct Supplier
General Questions
Products & Services
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Frequently Asked Questions - Full Answers
What does Pacific Duct specialize in?
Pacific Duct is a single-source duct supplier serving mechanical contractors and HVAC professionals. We specialize in custom sheet metal duct fabrication, fittings, and accessories for commercial and industrial HVAC projects.
Where are you located?
We are located in Montclair, California, serving customers across Southern California and the Western United States.
What industries do you serve?
We serve commercial, residential, industrial, and institutional projects including office buildings, schools, hospitals, retail centers, multi-family developments, and large mechanical projects.
How long has Pacific Duct been in business?
Pacific Duct has been proudly serving the HVAC industry since 1996, providing reliable products and outstanding customer service for nearly 30 years.
What types of duct systems do you fabricate?
We fabricate rectangular and round duct systems in galvanized, stainless steel, aluminum, and other materials to meet your project specifications.
Do you offer custom duct fabrication?
Yes. Our in-house fabrication shop can create custom ductwork and fittings based on your drawings or specifications to ensure a perfect fit and smooth installation.
Can you handle large-scale commercial projects?
Absolutely. Pacific Duct is equipped to manage large and complex mechanical projects with high-volume fabrication, on-time delivery, and dedicated project coordination.
Do you supply accessories and hardware?
Yes, we carry a full line of duct accessories, sealants, dampers, hardware, and related HVAC products to support every stage of installation.
How can I request a quote?
The fastest way to request a quote or submit an order is through our Submit Order / Quote Form. You can also email our sales team at sales@pacificduct.com. Please include project details and drawings for faster processing.
What is the typical lead time for orders?
Lead times vary by project size and material availability, but standard orders typically ship within 3–5 business days. Custom or large-scale projects may require additional time.
Do you offer delivery or job site drop-offs?
Yes, we offer delivery across Southern California and regional shipping options for out-of-area projects.
Do you offer Will Call pickup?
Yes. Customers can pick up orders directly from our facility during business hours. We notify you when your order is ready for pickup.
Do you offer credit accounts for contractors?
Yes, established contractors may apply for a credit account. Contact our accounting department or download a credit application form from our website.
What forms of payment do you accept?
We accept major credit cards, checks, and ACH transfers. For large or recurring projects, we recommend setting up a company account.
Can you assist with project takeoffs or estimating?
Yes. Our experienced team can assist with takeoffs, estimates, and material recommendations to help streamline your bid process.
What standards do your products meet?
All duct systems are fabricated in accordance with SMACNA standards and local building codes to ensure top performance and compliance.
Who can I contact for technical support?
Our technical and sales support teams are available Monday–Friday, 6:00 AM to 5:00 PM. You can reach us at (909) 635-1335 or sales@pacificduct.com.
Do you use sustainable materials?
Yes. Pacific Duct is committed to environmentally responsible fabrication and partners with suppliers who provide recyclable and energy-efficient materials.
How do you ensure quality control?
Every piece of ductwork is inspected for accuracy and craftsmanship before leaving our facility to meet both your specifications and our high-quality standards.